Shipping & Delivery Policy

Worldwide delivery, transparent pricing and peace of mind with every order.

At BrandsGateway, we believe that shopping should be enjoyable from the moment you place your order until your package arrives at your door.

Wherever you’re shopping from, we want you to know exactly what to expect. That’s why we offer free worldwide standard shipping, international express delivery options and fully covered customs duties.

1. Free Worldwide Standard Shipping

We’re happy to offer FREE standard shipping worldwide.

No minimum purchase is required for our standard shipping service.

Whether you’re ordering from the United States, Canada, Australia, Europe or another destination we serve, standard shipping is free.

Estimated delivery time: 9 to 21 business days after dispatch.

Delivery estimates depend on the destination, carrier operations and customs processing.

We want you to shop without worrying about unexpected shipping charges.

2. Worldwide Express Shipping

Need your order sooner? We understand.

Our express shipping service is available for destinations worldwide.

For express deliveries, we work with trusted international shipping companies, including:

• DHL Express
• UPS
• FedEx

Estimated express delivery time: 3 to 7 business days after dispatch.

The carrier is selected according to the destination, shipment requirements and available shipping services.

If an express shipping charge applies, the available option and price will be communicated before the order is finalized.

Express delivery times refer to transportation after dispatch, not order preparation.

3. Order Processing & Preparation

Every order deserves careful attention.

Before shipping, our team checks the order, prepares the product and arranges suitable packaging for international transportation.

We generally dispatch orders within 4 business days after purchase.

Occasionally, preparation may take a little longer because of product availability, additional quality checks or fulfillment requirements.

If extra preparation time is needed, we will do our best to keep you informed.

Please remember: Order preparation and shipping transit times are separate.

For example, if your order takes 4 business days to prepare and you select express shipping, the estimated 3 to 7 business day delivery period begins after dispatch.

4. Customs Duties & Import Taxes

Here’s something we want every customer to feel confident about:

You will not be asked to pay additional customs duties, import taxes or customs clearance fees for your order.

All BrandsGateway international shipments are arranged on a Delivered Duty Paid (DDP) basis.

That means BrandsGateway takes responsibility for applicable import duties, customs taxes and clearance charges.

The amount you pay at checkout is the final amount payable for your order.

There are no additional shipping or customs payments required upon delivery.

If a customs office or delivery company unexpectedly requests an additional payment, please contact us before paying anything.

We’ll review the request and help resolve it.

5. What If Customs Seizes My Package?

International customs inspections are part of worldwide shipping. In very rare cases, a package may be seized by customs authorities.

We understand how disappointing and stressful that situation can feel, especially when you’ve been looking forward to receiving your order.

If customs authorities seize your package, please contact us immediately.

Once we verify that your shipment has been seized, you can choose between two solutions:

• A full refund: We will arrange a full refund for the affected order.
• A replacement shipment: If you prefer, we will arrange to send your order again at no additional cost, subject to lawful shipping requirements.

We’ll discuss the available options with you and respect your preferred resolution.

Please send us your order number, tracking details and any notification you received from the carrier or customs authority.

Your satisfaction matters to us, and we won’t leave you without assistance.

6. Shipment Tracking

Once your order has been dispatched, we provide tracking information when it becomes available from the carrier.

Tracking details are sent to the email address associated with your order.

You can follow the progress of your shipment through the relevant delivery company’s tracking service.

Sometimes tracking updates take a little time to appear after the parcel is collected.

If your tracking information doesn’t update for an extended period, please contact us.

7. Shipping Delays

We do our best to make every delivery smooth and timely.

Still, international deliveries can occasionally experience delays because of customs inspections, public holidays, weather conditions or carrier disruptions.

If your order is taking longer than expected, please reach out to us.

Our team will review the available tracking information and help investigate the delay.

Estimated delivery periods are not guaranteed arrival dates.

8. Delivery Address & Missing Packages

Please double-check your shipping address, postal code and contact information before completing your purchase.

If you’ve entered an incorrect address, contact us immediately. We will try to assist before your order is dispatched.

If tracking shows your package as delivered but you cannot locate it, please check your reception area, mailbox, building entrance and household members.

Then contact the carrier and our support team with your tracking number.

We will help review the available delivery records and resolution options.

9. We’re Here to Help

Whether you have a question about standard shipping, express delivery, customs or the location of your package, our team is happy to help.

For urgent customs problems, please message us on WhatsApp or send an email as soon as possible.

Thank you for shopping with BrandsGateway.

We appreciate your trust and look forward to delivering your order safely.

Warm regards,
The BrandsGateway Customer Support Team

Shipping services are subject to applicable laws and carrier restrictions. Nothing in this policy limits mandatory consumer rights under applicable law.