Returns, Refunds & Exchanges

Shop with confidence. We’re here to make things right.

Our Promise to You

At BrandsGateway, we want you to feel confident and comfortable every time you shop with us.

We understand that sometimes a product may not be exactly what you expected. Perhaps the size isn’t right, you’ve changed your mind, or something didn’t arrive as it should.

Whatever the situation, we’re here to listen, guide you through the process and help find a fair solution.

We’ve made our return and refund policy as clear and straightforward as possible, so you’ll always know what to expect.

1. You Have 14 Days to Request a Return

We offer a 14-day return and exchange period, starting from the date your order is delivered.

If you aren’t completely happy with your purchase, please contact us within 14 calendar days of delivery.

You don’t need to provide a reason for a standard return. We’d appreciate your feedback, but your satisfaction matters more.

Please note that requests made after the 14-day period may not qualify for a standard return, subject to applicable consumer rights.

2. Return Conditions

To help us process your return smoothly, we kindly ask that you:

• Keep the product unused and in its original condition.
• Avoid wearing, altering or damaging the item.
• Include the original packaging whenever reasonably possible.
• Include all accessories and components supplied with the item.
• Package the item carefully to prevent damage during shipping.

We cannot approve a standard return if the product shows signs of use, alteration or damage caused after delivery.

If your product arrived damaged, defective or incorrect, please don’t worry. Those situations are reviewed separately, as explained below.

3. How to Start a Return

Starting a return is easy. Simply get in touch with our customer support team.

Please include:

• Your order number
• Your full name
• The product you would like to return or exchange
• Whether you prefer a refund or an exchange
• Photos if the item arrived damaged or incorrect

Our team will review your request and provide the return instructions and correct return address.

Important: Please contact us before shipping anything back. Do not send returns to our U.S. corporate address unless we specifically instruct you to do so.

4. Return Shipping Costs

Our products are shipped internationally, with fulfillment operations based in Turkey.

Because of our international shipping arrangements, we do not provide prepaid return shipping labels for standard customer-requested returns.

For a regular return or exchange, the customer is responsible for the return shipping cost.

We recommend choosing a reliable shipping company that provides a tracking number. Please keep your shipping receipt and tracking information until your return is completed.

If we confirm that an incorrect, damaged or defective product was supplied due to our error or the delivery process, we will arrange an appropriate resolution without charging you for that correction.

5. How and When Will You Receive Your Refund?

We know that waiting for a refund can be frustrating, so we aim to make the process as efficient as possible.

Here’s what happens after your return reaches us:

1. Our team receives your returned package.
2. We inspect the product and verify its condition.
3. We confirm whether the return meets our policy.
4. Once approved, we initiate the refund within 1 to 2 business days.
5. The refund is sent to your original payment method.

Please remember that your bank or payment provider may need additional time to credit the amount to your account.

The 1 to 2 business day timeframe refers to our processing after return approval, not the time required by your bank.

Any original shipping charges paid for a standard voluntary return are not refundable unless applicable law requires otherwise.

6. Exchanges

Ordered the wrong size or color? We understand.

If your item meets our return conditions, you may request an exchange within 14 calendar days after delivery.

Exchange requests depend on the availability of your preferred size, color or replacement product.

Simply send us your order number and tell us which item you would prefer. We’ll help you understand the available options before you return your purchase.

For standard customer-requested exchanges, return shipping costs are the customer’s responsibility.

7. Damaged, Defective or Incorrect Items

If something arrives damaged, defective or different from what you ordered, we’re sorry for the inconvenience.

Please contact us as soon as you notice the issue and send clear photographs of the product and its packaging.

We’ll review the information and work with you on an appropriate solution, such as a replacement, exchange or refund.

If we confirm the problem was caused by us or during delivery, we won’t charge you for the correction.

8. We’re Always Happy to Help

We want every customer to feel comfortable shopping with BrandsGateway, including when something doesn’t go according to plan.

If you have any questions about a return, exchange, refund or recent purchase, please reach out. We’re happy to guide you through the next steps.

Thank you for choosing BrandsGateway.

Your trust means a great deal to us, and we’re committed to treating every request with care, patience and fairness.

With appreciation,
The BrandsGateway Customer Support Team

This policy does not limit any mandatory consumer rights available under applicable law.