You can complete your purchase using the checkout options available on our website. If guest checkout is available, account registration is not required.

Creating an account can make it easier to review past orders, manage your information and access account-related features. Always provide an active email address so you can receive important order notifications.

Contact us as soon as possible and include your order number, full name and requested change.

If your order has not entered fulfillment or shipping, we will review whether cancellation or modification is possible. Once your order has been processed, packed or dispatched, changes may no longer be possible.

For urgent requests, email info@beltactive.com or message us on WhatsApp.

Contact our team immediately with your order number and complete corrected address, including your postal code and contact number.

We will attempt to update the address before dispatch. If the parcel is already with the carrier, address changes depend on the courier’s procedures. Additional delivery or reshipping charges may apply where permitted.

First check your Spam, Junk and Promotions folders. Search your mailbox for BrandsGateway and the email address entered during checkout.

If you still cannot find your confirmation, send us your name, approximate order time and the email address used for the purchase. We will help verify the order.

A payment notification alone does not always confirm that an order was successfully completed.

Check the order confirmation and shipping emails sent to the address used at checkout. If your account provides an order history, you can review it there.

Once your order is dispatched, tracking details are supplied when available. If you need additional help, contact us with your order number.

BrandsGateway offers a curated selection of fashion and accessories, including bags, wallets, belts, footwear, jewelry, scarves and other selected products.

Each product page provides available specifications, photographs, sizes, colors and options. Product availability may change without advance notice.

The best way to choose your size is to measure a belt you currently use.

Measure the full length of your existing belt in centimeters, including the buckle.
Then select the closest size from the chart below.

You only need to know the total length of your current belt in centimeters.

Size Guide:

Waist size 28–29 inch → 95 cm

Waist size 30–31 inch → 100 cm

Waist size 32–33 inch → 105 cm

Waist size 34–35 inch → 110 cm

Waist size 36–37 inch → 115 cm

Waist size 38–39 inch → 120 cm

Waist size 40–41 inch → 125 cm

Waist size 42–43 inch → 125 cm

Waist size 44–45 inch → 130 cm

If you are between sizes, we recommend choosing the larger option.
If you are unsure, please contact us before placing your order.

Shoe sizing may differ between European, US and UK systems. Even products displaying the same size can fit differently because of their shape, material and construction.

Compare your foot length with the product’s size information. If you are unsure, send us the product link, your usual shoe size and your foot length in centimeters.

We aim to provide clear product photographs that reflect the advertised design, materials and details.

Minor color differences can occur because of studio lighting, screen calibration and natural variations in materials. Product measurements may also have small manufacturing tolerances.

If you need confirmation of a specific detail, please contact us before purchasing.

Product origin, brand identification and material information should be assessed from the individual listing and its disclosed specifications.

Do not assume that a product is officially manufactured, licensed or endorsed by a particular designer brand based solely on styling, appearance or a product photograph.

If authenticity, manufacturer identity or brand affiliation is important to your purchase, contact us for clarification before placing an order.

Contact us as soon as possible after delivery. Include your order number, a description of the problem and clear photographs of the item and packaging.

We will assess the issue and arrange an appropriate resolution under our Returns, Refunds & Exchanges Policy. Where we confirm an error caused by us or the shipping process, we will provide a suitable correction without charging you for that correction.

We ship our products from our warehouses located in Turkey, Singapore, Estonia, Sweden, and the United States.

Depending on product availability, your order may be shipped from any of these locations.

Sometimes, the item you’ve ordered might be waiting for you at our warehouse on the other side of the world!

So, before your new favorite item reaches your doorstep, please allow it to enjoy a little journey around the world. 🌍

Don’t worry, we’ll take care of the journey and keep you updated with tracking information once your order is on its way!

We are happy to offer worldwide shipping! Wherever you live, our goal is to deliver your order safely and conveniently.

We provide free standard shipping worldwide and an express shipping option for international destinations, subject to applicable carrier and legal restrictions.

Absolutely! We offer FREE worldwide standard shipping with no minimum order requirement.

Standard delivery generally takes 9 to 21 business days after dispatch.

If you would like your order sooner, our express delivery service offers an estimated transit time of 3 to 7 business days after dispatch. Any applicable express shipping charge is communicated before purchase.

We carefully check and prepare every order before handing it over to the shipping company.

Most orders are dispatched within 4 business days after purchase.

Occasionally, product preparation, availability or additional checks may require a few extra days. We appreciate your understanding if this happens.

Please remember that order preparation time is separate from the estimated shipping time.

We offer two international shipping services:

• FREE Standard Shipping: 9 to 21 business days after dispatch.
• Express Shipping: 3 to 7 business days after dispatch, using DHL, UPS or FedEx.

We generally dispatch orders within 4 business days after purchase, although preparation can occasionally take longer.

Delivery estimates begin after dispatch. Customs inspections, holidays and unexpected carrier delays may affect transit times.

When tracking is available, we send tracking information to the email address associated with your order after dispatch.

Tracking activity may take time to appear after a shipping label is generated. If the tracking page has not updated for an extended period, contact us with your order number.

No. You will not have to pay additional customs duties, import taxes or customs clearance fees.

All our international shipments are arranged on a Delivered Duty Paid (DDP) basis.

BrandsGateway covers applicable customs charges. The amount you pay on our website is the final amount payable for your order.

If a carrier or customs authority unexpectedly requests an additional payment, please contact us before paying anything.

We understand how frustrating shipping delays can be, especially when you are looking forward to receiving your order.

International packages may occasionally be delayed by customs inspections, weather, public holidays or carrier operations.

If your tracking stops updating or your order exceeds its estimated delivery period, please contact our team. We will help investigate the shipment.

If customs authorities officially seize your package, we offer a choice between a full refund and a replacement shipment at no additional cost, subject to lawful shipping requirements.

First check around your entrance, mailbox, reception area and other locations where the courier may have left the package.

Ask household members or building staff whether they accepted delivery. Review the courier’s tracking notes and any available delivery photograph.

If the parcel remains missing, contact the carrier and our support team promptly with the tracking number. We will help review the delivery evidence and applicable resolution options.

Yes! We offer international express delivery for customers who would like to receive their orders sooner.

We work with DHL, UPS and FedEx for express shipments.

The estimated express delivery time is 3 to 7 business days after dispatch.

Most orders are prepared and dispatched within 4 business days, although preparation may occasionally take longer.

Express availability depends on the destination and applicable shipping restrictions. Any applicable express shipping charge will be communicated before your purchase is completed.

Although customs seizures are very rare, we understand how upsetting this situation can be.

If customs authorities seize your shipment, please contact us immediately so we can review the situation.

Once the seizure is verified, you can choose the solution that works best for you:

• Full refund: We will arrange a full refund for the affected order.
• Replacement shipment: We will arrange another shipment at no additional cost, subject to applicable laws and shipping restrictions.

Please provide your order number, tracking details and any customs notification you received.

Email: info@beltactive.com

WhatsApp messages only: +90 507 034 0179

We will review your case and help you through the next steps.

When you shop with BrandsGateway, the name shown on your bank or credit card statement may differ from our website name.

Depending on the payment processor, your purchase may appear under one of these business names:

• Savkon Logistics LLC
• Beltactive LLC
• Merisca LLC

Don’t worry if you see one of these names instead of BrandsGateway. They are associated with our payment processing arrangements.

To identify your purchase, compare the transaction date and amount with your order confirmation.

If something looks unfamiliar, we’re happy to help you check the payment details.

Email: info@beltactive.com

WhatsApp (messages only): +90 507 034 0179

The available payment methods are displayed during checkout. They may vary according to your destination, device, payment provider and current checkout configuration.

Please complete your transaction through the payment option presented for your order. If you need assistance, contact us before attempting another payment.

Checkout payments are processed through the payment services presented during the transaction.

Do not send your full card number, security code or banking passwords through email or WhatsApp. Our support team does not need those details to investigate an order.

Verify that you are visiting the correct checkout website before entering sensitive payment information.

A transaction may fail because of insufficient funds, incorrect billing information, bank fraud checks, international transaction restrictions or payment authentication requirements.

Confirm your billing address, card expiry date and available balance. If the problem continues, contact your bank and ask whether it declined the transaction.

You can also select another payment option if one is available at checkout.

If Amazon Pay appears as a payment option, select it and follow the instructions presented by the payment service.

You may be asked to sign in to your Amazon account and approve the payment using an eligible payment method associated with that account.

If Amazon Pay is not displayed, it is not available for that checkout session. A valid Amazon account does not by itself guarantee payment approval.

First check whether the charge is pending or completed in your bank or payment account.

Do not repeatedly submit payment attempts before checking the transaction status. Contact us with the approximate payment time, amount and email used during checkout.

Never send full card details or security codes. Our team will help investigate whether the payment is associated with a confirmed order.

You may request a return or exchange within 14 calendar days after delivery under our published policy.

A standard return does not require a specific reason. Items must be returned in substantially the same condition as received, together with supplied accessories and original packaging where reasonably possible.

See our Returns, Refunds & Exchanges Policy for the complete conditions.

Email info@beltactive.com or message our WhatsApp support with:

• Your order number and full name
• The item you wish to return or exchange
• Whether you prefer a refund or exchange
• Photographs if the product is damaged or incorrect

Our team will review your request and provide the applicable return instructions. Do not ship a return to our corporate address unless explicitly instructed.

For ordinary customer-requested returns or exchanges, the customer pays the return shipping cost.

If we confirm that you received an incorrect, defective or damaged product due to our error or the delivery process, we will arrange an appropriate correction without charging you for that correction.

Once we receive and review an eligible returned item, we process the refund to the original payment method.

Under our published Returns Policy, refund processing generally takes 5 to 10 business days after the return is accepted. The payment provider or bank may require additional time to reflect the funds in your account.

Eligible products can be exchanged within the same 14-day return period, subject to stock availability and the return conditions.

Contact our team before returning an item. Provide your order number and the replacement size, color or product you want. We will confirm the next steps.

Our customer support contact details are:

Email: info@beltactive.com

WhatsApp messages only: +90 507 034 0179

WhatsApp is a text-messaging support channel, not a voice-call service. Include your order number when requesting assistance with a purchase.

BrandsGateway is operated by Beltactive LLC, a company based in Sheridan, Wyoming, United States.

Our business location is not automatically the return address. For returns, always request the correct return instructions from customer support before shipping an item.

We process customer information for purposes such as order fulfillment, delivery communication, payment administration and customer support, subject to our published Privacy Policy.

For details about personal data, cookies and related rights, consult our website’s Privacy Policy. Never send passwords or complete payment card details to our support team.